Fridays Holdings, Inc. and Friday’s Puerto Galera, Inc.
Personal Data Privacy & Security Policy
Fridays Holdings, Inc. (FHI) and Friday’s Puerto Galera, Inc., (FPGI) (collectively referred herein as Fridays) are committed to providing quality resort and hotel service to our guests, customers, and business partners, by ensuring confidentiality of personal information provided to us, in pursuance to the Data Privacy Law of the country.
As a matter of policy, Fridays is committed to protect personal information.
Data retention is strictly limited to minimal specific information required by Fridays for legitimate purposes in transacting business with our guests, customers, and visitors, so as to provide quality and appropriate services and offer various products and services.
To protect one’s data, Fridays shall require guests, customers, and visitors proof of identity, (i.e. valid government-issued identification card), signature, address, and date of birth or such other information that is personal to the requesting party, in order to access his/her data for purposes allowed by law, which additional information obtained may be incorporated to the existing data, if any, subject to prior consent by the owner thereof.
USE OF COLLECTED PERSONAL INFORMATION
Personal data shall be voluntarily provided by the guest/customer to the company for purposes of obtaining particular service or accommodation, which may consists of name, title, gender, contact details, email and mailing addresses, mobile, telephone and fax numbers, and the likes, date and place of birth, nationality, passport number (for foreign guests), identification number and visa information; credit card information including name of cardholder, credit card number and expiry date; loyalty program membership information, online user account details, profile and any frequent flyer or travel partner program affiliation; any information necessary to fulfill special requests on hotel arrangement; information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers; information collected through the use of closed circuit television systems, card key and other security systems; contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners); and in limited cases, information relating to the credit of customers.
Collection of data is necessary for Fridays to deliver quality services, which refer to the following:
- Guest reservations and/or requests for information or services
- Payment processing
- Customer satisfaction and quality assurance surveys
- Sales calls and appointments
- Legal and regulatory requirements
- Credit application
- Product rand services sales
- Membership program subscription
- Communication facilitation
- Safety and security
A guest, customer, or visitor availing the services of Fridays, booking for a hotel suite, or any other services available, shall voluntarily provide personal data. Those making reservation with Fridays shall be requested to provide data, such as name, address, telephone number, e-mail address, and credit card information for payment purposes (including credit card number, code and expiry date). The e-mail address will be used to send details of confirmation of booking, information about the hotel/resort, room preferences, and other important details.
Similar types of information would be requested when a guest, costumer, or visitor complete any purchase of merchandise or inquire online.
Flight schedules, arrival and departure, country of origin, and other related travel details, and room preferences shall likewise be asked of the guest. This protocol will enable Fridays to prepare for the guest’s arrival and to serve them better during their stay until check-out.
When you browse this website, we do not collect Data unless you voluntarily and knowingly provide it to us: for instance, by accessing our website from a link in an e-mail that we send to you or where you have created a profile under Friday’s and you log-in to your account.
Reservation and Check-in
The Data that you provide to us for making a reservation is made available exclusively to Friday’s resorts/hotel for the purpose of completing your reservation request. Guest may also be required to provide information such as passport numbers, type of entry visa, and driver’s license, pursuant to local law, if any. Upon check-in, guest’s Data will be verified by our staff and you will be requested to indicate whether you wish to opt in and receive hotel promotional info. Certain Data shall be used for the sole purpose of dissemination of promotional materials for Friday’s resort/hotel thru e-mails. No amount of Data shall be shared with third parties.
Room rates and other billed services and expenses by the guests/customer are recorded and included in their respective electronic data, as these information will be necessary for proper auditing purposes.
The company anticipates that after a relaxing, enjoyable, and pleasant stay at Fridays, there is a probability that guests would be returning are at peak, and we would want their return to be even more pleasurable ones. To do this, we may opt to gather other specific information, such as food and beverage preferences and other special requests to better attend to their needs and comfort. Such information shall only be available exclusively to Fridays resorts/hotels through the company’s central information system.
Purchase Thru the Internet
When making a purchase of Fridays merchandise on our website, guest will be asked to complete a form that includes name, e-mail address, delivery address, and credit card details for payment purposes. When the form is completely filled out, the guest’s credit card number will be verified using a checking sequence to complete the transaction. Credit card information and Data are transferred over a Secure Socket Layer (SSL) connection, standard for encryption over the Internet to protect all supplied Data. Doing so protects the confidentiality of your Data while it is transmitted over the Internet. Purchasing transactions are assisted by third party processors who are required by contract to protect the privacy of your Data. Information is necessary for any inquiry pertaining a particular transaction.
Using Mobile Devices
Guests, customers, and visitors can access Friday’s Boracay and Friday’s Puerto Galera websites through a mobile device with Internet access. Reservation can be made from such devices and certain data is likewise required to be provided.
Outlet Reservations for Food and Beverages
We collect Data such as your name and phone number when you make a reservation at our food and beverage outlets. If you are a repeat guest at our food and beverage outlets or have filled out our food and beverage questionnaire, we may store your Data in our Customer Information System to serve you better upon your return.
Data such as your name, contact details, and where necessary, credit card information for payment purposes when you make a spa reservation is required. Fridays may also collect information relating to your health, allergies, and treatment preferences before the spa treatment is commenced to ensure that your spa treatment is conducted under safe conditions.
The general public is hereby informed that Friday’s will never send email, text message, or any other form of communication, requesting for password, credit card number or passport, personal identity card. If you receive such suspicious e-mail that appears to have been sent by our company, it is a fraudulent e-mail, or “phishing”. It is recommended that no reply should be made and refrain from accessing any links or pop-up messages and immediately report to the local authorities that handle fraudulent e-mail, or verify the same with our company thru our website.
When sending forms thru email in the “Contact Us” section of our website, refrain from including any sensitive information such as credit card details, specially when you are connected on public Wi-Fi access or when using a public computer. Please bear in mind that no security system or system of transmitting information over the Internet is guaranteed to be secured.
Disclosing Personal Information
We reserve the right to disclose any personal data and information when compelled to do so by a court of law or by legal requested by a governmental entity or should Fridays determined that the same action is necessary in compliance with the law or to protect or defend our rights or property or to process such information to comply with accounting and tax rules and regulations.
Except as described herein, we do not permit the sale or transfer of personally identifiable information to third parties.
Disclosing Information to Third Parties
In addition to the required information sharing described above, we use the services of third party agents, such as purchasing processor for card transactions and e-mail service providers for the purpose of mailing materials to our patrons. These parties are contractually prohibited from using Data for any purpose other than for the purpose specified in their respective contracts. Sale or transfer of Data to entities outside of the company for any unrelated operations or use of Data by third party for their own purposes is not allowed. When the need arises, Friday’s will only allow sale or transfer of data with necessary appropriate measures, including contractual clauses, to secure the transfer of your Data to the third party service providers both local and international. Rest assured that Friday’s is well equipped with appropriate programs to protect our system.
Data Storage and Transmission
Customer information and reservation details in our system are secured on a dedicated server hosted by our company alone and stored at our Information Center. The stored database may be shared within Friday’s Boracay and Galera only to better anticipate your needs prior to and during your stay.
We implement IT and network security policies to protect your data from unauthorized access limited by the capability of IT personnel and network equipment available to us. Tight firewall protects our server from unauthorized access to protect the Data collected from guest/customers.
Data and information that guests/customers provide are treated with confidentiality. To prevent unauthorized access or leakage, we have adopted and regularly monitor our security and data privacy policies and procedures. We use SSL protocol – an industry standard for encryption over the Internet, to protect the Data. When you type in sensitive information such as credit card details, it will be automatically encrypted and transferred over an SSL connection. This ensures that your sensitive Data is encrypted as it travels over the Internet.
Data Security Commitment
To maintain the accuracy and privacy of your personal data and to ensure the correct use of your personal data, we have carried out appropriate physical, electronic, and managerial measures to safeguard and secure the personal data we collect. These measures are subject to ongoing review and monitoring. Whilst we make every effort to protect your personal data, no security measures can guarantee that your personal data and information will not be subject to interference, misuse, or hacking and we shall not be responsible for any loss, misuse, or alteration arising as a result of such incidents.
Guests/customers who have given their express and prior consent will receive marketing and promotional materials thru email, telephone calls, and SMS containing news, offers, promotions, event invitations (i.e., travel, transportation, retail, food and beverage, credit cards, financial and investment services, real estate, entertainment, publications, leisure and sports, health and wellness).
Rest assured that any personal information shall not be used/accessed as aforesaid without the express consent of the owner thereof. Owner may decline receiving marketing communications at any time by:
- following the non-agreement instructions contained in the communications;
- updating your e-mail subscriptions to our e-mailers; and
- unsubscribing from receiving future e-mail promotions at any time using our website.
Visitors to our website should be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”.
“Cookies” are small text files a web site can use to recognize repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising.
Cookies are not programs that come onto a system and damage files. Generally, cookies work by assigning a unique number to each customer / visitor that has no meaning outside the assigning site. Cookies cannot be used by themselves to identify you.
Cookies, by themselves, do not tell us your email address or other personally-identifiable information unless you choose to provide this information to us by, for example, registering for one of our services. However, once you choose to furnish the site with your personally-identifiable information, this information may be linked to the data stored in the cookie.
In the unlikely event of a Data breach, we are prepared to follow any laws and regulations, which would require us to notify you of the disclosure of private information.
This website is not intended for the use of children and minors and Fridays do not knowingly solicit or collect Data from them. Parent and guardian must not allow children to submit Data without permission.
This privacy statement complies with the Personal Data (Privacy) Law of the Philippines, including pertinent local laws.
Data disclosure shall be done only when required by relevant law or court order, or as requested by other government or law enforcement authorities for legal purposes. This also applies when we have reason to believe that disclosing the Data is necessary to identify, investigate, protect, contact, or bring legal action against someone who may be causing interference with our guests, visitors, rights, or properties, or to others, whether intentionally or otherwise.
This policy is modified from time to time. Changes hereof is posted to this website for the information of the general public.
Changes to this Policy becomes effective immediately upon posting hereof. Use of the website following such changes constitutes visitors of this website acceptance of the current Policy.
Your privacy is important to us. For any questions, clarifications, and general comments, please contact us through the following:
Name: John Mark Amita
Number: 63 917 570 0123 | + 63 2 7531405